TABLE OF CONTENTS


How to navigate to the correct contact (Please follow this step first on both Desktop and Mobile)


The process for navigating to the appointment is the same on both Desktop and Mobile. Underneath the 'Calendar' menu item, you'll see the button to access your users/clients. The screenshot below shows 'Students' but this may be different depending on how your 10to8 account has been set up. 


Contact menu - 10to8


Find the person who has the appointment that you want to locate and click on their name. You can use the search bar at the top for quick access if you have several contacts.


Contact list


Once you've selected the contact there will be some options at the top right of their profile for Details, Appointments, and History. Select 'Appointments' and this will bring up the past and upcoming appointments this contact has booked with you. Clicking on any of the appointments will bring up the details of the booking. The following section will separate out finding the URL for this on both Desktop and Mobile, so please continue to the section relevant to the device you're using.


10to8 appointment history


How to find the URL for a specific booking on Desktop


After following the steps above, the booking details will appear on the right-hand side of the page.


Desktop appointment popup


Chrome

At the very top of the browser you'll see a link that looks something like the picture below:


Chrome url

Right-click anywhere on the text, then click select all - Once the URL is all in blue, right-click it again and select copy. Now this is in your clipboard, you can right-click paste this into your email/support ticket.


Firefox

At the very top of the browser you'll see a link that looks something like the picture below:

Firefox url

Right-click anywhere on the text and select copy. Now this is in your clipboard, you can right-click paste this into your email/support ticket.


Edge

At the very top of the browser you'll see a link that looks something like the picture below:

Edge url

Right-click anywhere on the text and select copy. Now this is in your clipboard, you can right-click paste this into your email/support ticket.

Safari

Safari URL

Right-click anywhere on the text and select copy. Now this is in your clipboard, you can right-click paste this into your email/support ticket.

How to find the URL for a specific booking on Mobile


After following the initial steps at the top of the page to find the specific booking, the booking details will show up on the main browser page similar to the screenshot below:


Chrome (mobile)


Chrome mobile booking view


Clicking and holding on the URL section of the browser highlighted above will bring up a screen similar to the picture below:


Chrome URL copy link

The button highlighted is 'copy' which will put this URL in the clipboard of your phone which you can then 'click-hold' and paste into an email/support ticket.


Edge (mobile)


Edge mobile booking view


Clicking and holding on the URL section of the browser highlighted above will bring up a screen similar to the picture below:


Edge URL copy link

The button highlighted is 'copy' which will put this URL in the clipboard of your phone which you can then 'click-hold' and paste into an email/support ticket.


Safari


Open the booking in Safari and then click on the share icon in your browser (the box with the arrow to the top).


Safari mobile URL copy

Now click on Copy which will put this URL in the clipboard of your phone which you can then 'click-hold' and paste into an email/support ticket.