Sometimes, you may have trouble logging in to 10to8, but the most common login issues are fairly simple to resolve. Here are some of the most common issues:


TABLE OF CONTENTS


Make sure you have the correct email address

Your login email within 10to8 can be different from your business email or the one that shows up on your booking page. Double-check that you are entering the right one.


Make sure the email has been written correctly

Check that there is no space before or after your email address, check that you’ve not accidentally missed out or added an extra letter and that everything is spelt correctly.


Check your CAPS Lock

Accidentally having the CAPS Lock on is a sure way for your login attempt to be rejected. So make sure it’s off before you hit submit!


Double-check your password

Similarly to your email, you may also mistakenly add or miss letters, put capitals in the wrong place or type the wrong number. An easy way to remember this is to save it to your browser.


If all else fails, try a password reset 

If you’ve already tried everything on this list and you are still struggling to access your account, the best thing to do would be to try a password reset. Simply hit the ‘reset password’ button underneath the login field, type in your email address and you should get a reset prompt in your inbox shortly.



If you don’t receive the reset prompt, it may be time to get in contact with us (help@10to8.com), so we can help you work out what’s going on!