Your business is on our Support SLA and as a result, you can report four different levels of issues when contacting 10to8.


Ticket SeverityDescription
MajorService not available, severely inhibiting business operations for a large number of users.
Critical

Service degradation, significantly inhibiting business operations for a large number of users.

Minor

Service degradation, allowing a continuation of normal business.

NormalUser enquiry about functionality


To report an issue for any of those ticket severities please follow the steps below:


  1. Contact us via the icon in the product, our contact form or by emailing help@10to8.com.
  2. Add the ticket severity, in brackets, into the subject line (e.g. [Normal] How to set up my working hours?).
  3. Add as many details to the email/description as possible.