If you are running into a “No Available Slots” issue, or if you are missing certain slots, Try the following troubleshooting steps.


All of the troubleshooting steps within this guide will take place in the “Set Up” section of your 10to8 account. 


 



TABLE OF CONTENTS



Check your notice period


By heading to the “Set Up > Services” section of your 10to8 account, you can adjust the notice period required for appointments. By default it is set to 24 hours, though clicking on the drop-down menu provides you a variety of options for adjusting this.



Make sure you are allocating enough time for both yourself and your client when adjusting your notice period. 




Check your buffer time


Adding a buffer time gives you a small break between appointments, either before or after a booking. This can be to provide you time to set up for an appointment, make notes, or just get a cup of coffee ready, among other things. 

Go to your “Set Up > Services” page once again, and you can see the option for “Buffer/travel time”. Clicking the drop-down menu and adjusting the buffer time will allow you time between your slots, and will not let you book an appointment during the buffer time. 


Please note: You will need to be aware of your buffer time when setting up your availability, as it prolongs the length of each booking - a 30-minute appointment with a 15-minute buffer is a 45-minute slot on your calendar! 


Example: If you booked a 30-minute appointment with a 15 minute buffer time for 12:00 pm, the earliest your next appointment could be would be 12:45 pm.




Check your availability


To check and adjust your availability, go to the “Set Up > Availability” Section of your 10to8 account.


Make sure that you have enough available time for an appointment; If you want to take 60-minute appointments you will need a minimum of 60 minutes' availability. 


Make sure that you work at the correct location, for example, if your service is set to “Online/Phone” but your working hours are just set up for your business premises, no available slot will be shown.


A guide on how to set up your availability can be found here.




Check to see if you/your colleague are set up to perform a service


Make sure that one of your staff members is set up to take appointments for the specific service. You can find out if they are able to take appointments with that service by heading to “Set Up > Staff”, and clicking on “Services” within their staff record.  You can add services to an individual by selecting the “Select a service to add” drop-down menu found within.





Check to see that you have no other bookings at that time


Double-check your 10to8 calendar to make sure that you do not have any bookings at the time you wish to schedule in an appointment. This can interfere with your availability and in turn your bookings.