When editing your SMS messages you can add specific tags, to personalize the message for your customer and their booking. In SMS you can use the following tags:


  • {{datetime}}  - The date and time when the appointment is due to start
  • {{end_datetime}}  - The date and time when the appointment is due to end
  • {{old_event_datetime}}  - For rebooked appointments, the date and time when the booking was due to start, before it was rebooked
  • {{organisation_short_name}}  - The name of your organisation, shortened for SMS
  • {{organisation_number}}  - Your organisation's phone number
  • {{organisation_email}}  - Your organisation's email address
  • {{staff_name}}  - The name of the staff member taking the appointment
  • {{recipient_name}}  - The name of the person receiving the message
  • {{location_address}}  - The address where the appointment will take place
  • {{actor_name}}  - For rebookings and cancellations to appointments, the name of the staff member who made the change