Getting Started

It is quick, simple and easy to set up 1-to-1 services within 10to8. This article will explain how to do so. 

To get started, go to the "Set Up" > "Services" and click the “Create 1-to-1 service” button. Now all you need to do is fill in all the details about the service.

Screenshot showing the settings menu for a specific service

1-to-1 Service Settings

  • Duration: Set the typical duration of this appointment type. When customers select the service, they'll be able to book appointments with the default length. When you make the booking yourself, you can override the duration.

  • Buffer/travel time: Let 10to8 automatically block time around appointments when they're booked (either by yourself or clients).

  • Location: Set whether this service takes places (1) online, (2) at clients' addresses, or (3) at predefined business premises. If you need a combination of the above, you'd need to contact support, they'll do it for you.

  • Colour: The colour the service will have on your calendar.

  • Online Booking: Choose whether clients should be able to see this service type on your public 10to8 booking page. If it's visible, you can also determine whether they should be able to book it themselves or not.

  • Staff selection by customer: Decide how your staff members are assigned to bookings made online. We allow to either assign staff automatically, allow customers to choose or force them to choose a staff at booking.

  • Direct link to service: This is the direct link to the service that you can share with your customers.

  • Customer cancellations: Here you can select if you want to allow customers to cancel their appointments and what notice period you will require.

  • Customer changes: Here you can select if you want to allow customers to change their appointments and what notice period you will require.

  • Public description: This description will be shown to your customers when they click on the service and before they start the booking process.

  • Payment section: Add the necessary information if you're going to allow customers to pay online in advance. 

  • Booking restrictions: Here you can define whether specific services can only take places at certain locations or can only be taken by certain staff.

Booking a Test 1-to-1 Appointment

Once you finish setting up your new services, you can book a test appointment from your booking page to see how this works. If you get "no available slots" on your public calendar, make sure that the availability of your location and staff members match. Find out more about setting up your availability here.