Getting Started 8

• How to edit your Business Details
• Setting up your Calendar Sync
• Time Zones
• Rooms
• Exporting data from your 10to8 account

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Services 6

• Your Services
• Managing Services
• Class Bookings
• Interval between slots
• How to set up 1-to-1 Services

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Staff 6

• Adding your staff members to 10to8
• Permission roles you can give your staff
• How new staff members accept staff invites
• Limiting services to specific staff members
• Reset or change password & login details

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Availability 3

• Setting up your Availability
• Service Specific Availability
• At Client’s Address

Taking Payments 6

• Tracking and Taking Payments
• Taking Payments with Stripe
• Taking Payments with PayPal
• Taking Payments with SagePay
• Running Discounts & Special Offers

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Customers 7

• Exporting Customer Data
• Merging Customers
• Customer Record
• Customers Time Zone
• Managing Customers with Tags

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Troubleshooting 5

• Troubleshooting email delivery issues
• Troubleshoot Calendar Sync
• Troubleshoot Availability (1-1 Bookings)
• Troubleshoot Availability (Class Bookings)
• Troubleshoot Staff Communications Issues

General 3

• Audit Log - Track appointment details
• Calendar Views
• Printing Your Calendar

Appointments 8

• Managing Appointments
• Booking Appointments
• Recurring Appointments
• Spotting No-Shows Before They Happen
• How to track and reduce no-shows

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General 8

• 10to8 Communications
• Messages sent at the time of booking
• Editing Customer Messaging
• Voice Reminders
• Satisfaction Surveys

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Advanced message settings 5

• Sending ICS files to your Customers and Staff
• SMS Tags
• Voice Tags
• Email Tags
• Email Styling

Booking Page 13

• Your Booking Page
• Google Analytics
• UTM Tracking
• Booking Page URL that includes Customer Details
• Organize services on your booking page

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Widgets 7

• Buttons
• HTML Widgets
• Service Specific Booking Widget
• Embed the Booking Widget into React application
• Adding Booking to your Facebook Business Page

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Booking Process 2

• Questions asked at booking
• Managing customers’ consent using 10to8 opt-ins

Integrations 6

• Salesforce
• How to set up Zapier integrations for your 10to8 account
• Use Zoom Video Conferencing with 10to8
• Calendar Sync - Enterprise Connect
• How to set up Microsoft Teams with 10to8

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General 1

• Security & Privacy

General Data Protection Regulation 4

• GDPR FAQ's
• GDPR - The important bits for your 10to8 account
• Consent to being contacted under GDPR
• GDPR - The legal things to take into account

California Consumer Privacy Act 3

• CCPA - The important bits for your 10to8 account
• CCPA FAQ
• CCPA - The legal things to take into account

Health Insurance Portability and Accountability Act 2

• HIPAA Scheduling Software All You Need To Know
• Setting up your HIPAA compliant account