Knowledge base

Getting Started 10

• How to edit your Business Details on 10to8
• How to set up your Calendar Sync with 10to8
• Rooms
• How to Export Data in 10to8
• How to Close Your 10to8 Account

See all 10 articles

Services 6

• Your Services
• Managing Services
• Class Bookings
• Interval between slots
• How to set up 1-to-1 Services

See all 6 articles

Staff 6

• How to add your staff to your 10to8 account
• Permission roles you can give your staff
• How new staff members accept staff invites
• Limiting services to specific staff members
• Reset or change password & login details

See all 6 articles

Availability 3

• How to set up your Availability on 10to8
• How to set Service-Specific Availability with 10to8
• At Client’s Address

Taking Payments 6

• Tracking and Taking Payments
• Taking Payments with Stripe
• Taking Payments with PayPal
• Taking Payments with SagePay
• Running Discounts & Special Offers

See all 6 articles

Customers 7

• Exporting Customer Data
• Merging Customers
• Customer Record
• How to work with Customers in different Time Zones
• Managing Customers with Tags

See all 7 articles

Data Exports 2

• Basic Appointment Reporting
• Advanced Appointment Reporting

Troubleshooting 6

• Troubleshooting email delivery issues
• Troubleshoot Calendar Sync
• Troubleshoot Availability (1-1 Bookings)
• Troubleshoot Availability (Class Bookings)
• Troubleshoot Staff Communications Issues

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General 3

• Audit Log - Track appointment details
• Calendar Views
• Printing Your Calendar

Appointments 8

• Managing Appointments
• Booking Appointments
• Recurring Appointments
• Spotting No-Shows Before They Happen
• How to track and reduce no-shows

See all 8 articles

General 8

• 10to8 Communications
• Messages sent at the time of booking
• Editing Customer Messaging
• Voice Reminders
• Satisfaction Surveys

See all 8 articles

Advanced message settings 7

• How to send ICS files with 10to8
• SMS Tags
• Voice Tags
• Email Tags
• Email Styling

See all 7 articles

Booking Page 14

• Your Booking Page
• Google Analytics
• UTM Tracking
• Booking Page URL that includes Customer Details
• Organize services on your booking page

See all 14 articles

Widgets 8

• Buttons
• HTML Widgets
• Service Specific Booking Widget
• Embed the Booking Widget into React application
• How to Add 10to8 to WordPress

See all 8 articles

Booking Process 2

• Questions asked at booking
• Managing customers’ consent using 10to8 opt-ins

Integrations 6

• Salesforce
• How to set up Zapier integrations for your 10to8 account
• Use Zoom Video Conferencing with 10to8
• Calendar Sync - Enterprise Connect
• How to set up Microsoft Teams with 10to8

See all 6 articles

General 1

• Security & Privacy

General Data Protection Regulation 4

• GDPR FAQ's
• GDPR - The important bits for your 10to8 account
• Consent to being contacted under GDPR
• GDPR - The legal things to take into account

California Consumer Privacy Act 3

• CCPA - The important bits for your 10to8 account
• CCPA FAQ
• CCPA - The legal things to take into account

Health Insurance Portability and Accountability Act 2

• HIPAA Scheduling Software All You Need To Know
• Setting up your HIPAA compliant account

Customer Dashboard 1

• How to access and use the 10to8 Customer Dashboard